All You Need To Know…Frequently asked questions

What is the urban slide?

It is 3-lanes wide and has inflatable sides to keep you on course. It is set up with comfy padding underneath and terminates in a shallow pool to slow you down at the end. The slide recirculates water so you have a nice slippery slope on your way down! The slide is provided by a professional company, ‘The Urban Slide”, which has set this event up in major cities all over the U.S.

What can I expect?

Tickets are sold online only and in 2-hour time slots. On the day of the event, you will show the attendant your printed or digital ticket along with your waiver and then you will be given a colored wristband that is assigned to your time slot. After you have checked in and gotten your wristband, you can begin sliding once your time slot begins. After your time slot ends, your wristband color will then be considered inactive. We recommend arriving 30 minutes to 1 hour ahead of your time slot to get checked in so you don’t lose slide time. 

Can I purchase additional time slots during the event?

You may purchase additional time slots during the event, as long as that slot isn’t sold out, but the transaction must occur online. You would use your cell phone to make the purchase and then go check in again for your new wristband.

Should I arrive Early?

We recommend arriving at least 30 minutes to 1 hour ahead of your slide time to get checked in. Doing so will allow you to use your slide time sliding instead of checking in.

What should I bring?

1. Bring either a printed ticket or have your e-ticket ready to present on your phone. Printed waivers are not necessary, as they are signed digitally when you purchase your ticket online. Be sure everyone in your party has a signed waiver!
2. To protect your device, wallet, or other items from getting wet, we recommend placing them in a zip-lock bag.
3. If you are not a minor, bring your ID for verification.
4. Show up wearing what you will slide in, as there may not be assigned changing rooms. Prepare to get wet!
5. Bring money for shopping and dining in downtown Clarksville. There are plenty of restaurants and shops within short walking distance from the slide.

Can I bring my own tube?

Every person is required to slide down on a tube. You can bring your own, or one will be provided for you, courtesy of Hitachi!

Can I buy a Ticket at the event itself?

We will not have anyone in place to make cash sales onsite, all sales must be through our online ticketing system. If you do not have a way to access the online system in advance, we will help you access it through your mobile device or our on-site device when you arrive at the gate. Just be sure you have a debit or credit card with you to complete the transaction.

Can I wear Shoes on the slide?

Most footwear is fine, however pool shoes and sandals are recommended. Just be sure to keep your feet up and not drag them while going down the slide, as this will slow you down!

Is there an age and height limit to slide?

No one under 3 years of age all others less than 46″ tall must ride with an adult. You’ll choose the free option when you choose your other tickets. We’ll need the names of all attendees in your group who are sliding, and agree to terms, which you will receive the link to in your confirmation email.

What Should I wear?

Wear anything you like, except for jeans or clothing with rivets. Remember, you will be getting wet so dress accordingly.

What happens if it rains?
This is a rain-or-shine event. We will hold the event as long as there are no threatening weather conditions that could harm you or our staff. This is a Friday / Saturday event so if a weather cancellation occurs for either of the first two days, we will push the makeup day to Sunday. No refunds will be given. If the event must be rescheduled due to severe weather, your ticket will carry over to the new date.

Can I attend if I’m not sliding?

This is a rain-or-shine event. We will hold the event as long as there are no threatening weather conditions that could harm you or our staff. This is a Friday / Saturday event so if a weather cancellation occurs for either of the first two days, we will push the makeup day to Sunday. No refunds will be given. If the event must be rescheduled due to severe weather, your ticket will carry over to the new date.